Michael Glenn
This site was created to display my Professional Portfolio. The site will provide employers with information about myself, Education, Certificates Resume and Work Samples.
Education
I would like to introduce myself to everyone. My name is Michael Glenn, and my professional background revolves around information technology (IT). I began my experience in high school, when I took computer systems and Java scripting classes. These fundamental classes encouraged me to pursue a career in IT.
After graduating high school, I made an informed decision to attend ITT Technical Institute in order to get professional experience and expand my knowledge of computer network systems. While enrolled, I took classes in Linux, Microsoft Network Operating Systems, Database Development, Network Application and Service Integration, Network Application Services and Security, Network Standards and Protocols, Structured Cabling, and Computer Programming.I was awarded an Information Technology/Computer Network System Associate of Applied Science Degree.
Once I graduated it took a few years to jump start my professional IT career.
Early Professional Experience
My first IT employment was on a contract with Virginia Beach City Public Schools, as an IT Technical Specialist. This assignment included imaging over 19,000 laptops and 1,500 desktop for all of the school in the city of Virginia Beach. To maintain security, I modified the BIOS to block unauthorized access to the BIOS setup utility. My responsibilities included packaging and tracking all assets from receipt to delivery to the appropriate school. This engagement lasted a year, and just that fast I was back on the market.
While my career was on hold because I couldn't find work in the IT field, I tried my hand as a debt collector. While working collections I helped individual customers create affordable payment plans to eliminate their debt. I maintained my professionalism and customer service on each call. I utilized my attention to detail, and listened for hardship cues to build excellent rapport with customer.I was tasked with abiding by the Fair Debt Collection Practice Act (FDCPA) on each and every call. Although I was thriving as a debt collector I was thirsty to jump back into my passion IT. To improve my prospects of landing a relevant position in IT, I studied and earned my CompTIA Security + CE certification. I uploaded my new resume on to multiple jobs sites. Off to the races, my IT career acquired a second wind.
DoD Experience
I started with the DoD as a Tier I Technical Specialist at the NMCI support desk. This was an interesting job that required me to troubleshoot software, hardware, internet issues, Outlook accounts, printers, and Microsoft Windows profiles. This was a 24-hour helpdesk with a fast-paced workplace. I held this role for two years before getting promoted to Service Request Management (SRM) agent. This function entailed fulfilling requests from Customer Technical Representatives (CTR). The majority of my day consisted of relocating customer accounts from one server to the nearest server based on duty location. I was also responsible for increasing mailbox space, creating functional mailboxes, transferring user mailboxes to the proper server, and disabling user accounts. I remained at the NMCI for four years.
Today, I am employed as a
CompTIA Security + CE
Security+ exam verifies you have the knowledge and skills required to:
- Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions.
- Monitor and secure hybrid environments, including cloud, mobile, Internet of Things (IoT), and operational technology.
- Operate with an awareness of applicable regulations and policies, including principles of governance, risk, and compliance.
- Identify, analyze, and respond to security events and incidents.
CompTIA Security+ is compliant with ISO 17024 standards and approved by the U.S. DoD to meet Directive 8140.03M requirements. Regulators and government rely on ANSI accreditation because it provides confidence and trust in the outputs of an accredited program. Over 3 million CompTIA ISO/ANSI-accredited exams have been delivered since January 1, 2011.
Amazon Web Service Certified Cloud Practitioner
The AWS Certified Cloud Practitioner validates foundational, high-level understanding of AWS Cloud, services, and terminology. This is a good starting point on the AWS Certification journey for individuals with no prior IT or cloud experience switching to a cloud career or for line-of-business employees looking for foundational cloud literacy.
